Returns

Our team is committed to delivering accurate and high-quality orders. If a return is required, the following conditions apply in accordance with international trade standards.

Return Authorization

• All returns require a Return Authorization (RA) before shipment.
• Unauthorized returns will be rejected.

International Returns

• Customers are responsible for complying with all customs regulations in both the country of origin and destination.
• All required documentation, including commercial invoice and reason for return, must be properly completed.
• Returns are accepted only with prior authorization from our team.
• Return requests must be submitted within 14 days from the date of delivery.
• Items must be unused, in original condition, and in original packaging.
• Installed, used, damaged, or modified products are not eligible for return.

Shipping Costs

• Return shipping costs are covered by the customer, unless the return is due to our error (incorrect or defective item).
• We strongly recommend using a trackable shipping method, as we are not responsible for lost shipments.

Inspection and Refunds

• All returned items are subject to inspection upon arrival.
• Approved returns may result in:
  • Credit toward future orders
  • Refund (depending on agreement and payment method)

Non-Returnable Items

• Special order or non-stock items
• Electrical components that have been opened or installed
• Items marked as final sale

Important Note

Due to international logistics and customs procedures, return processing times may vary.